Help when you need it
eznest support
Get help with your account, household, home records, projects, providers, documents, or money workspace. Tell us what happened, what you expected, and which device you were using. Don't send passwords, payment-card details, or government identification by email.
Contact support
Email support@eznest.ca. We'll use your message only to investigate and respond to your request.
Support is in writing: open a ticket from your eznest account, or email support@eznest.ca. There is no phone or chat line.
We answer on weekdays from 7 a.m. to 7 p.m. Eastern time, and on storm days in the areas we serve. During a storm, you hear back within four hours.
Report a person or something you saw
Reports of behaviour, or of a message, review, profile or photo that breaks our Acceptable Use Policy, go to the same support team. Email support@eznest.ca, or open a ticket from your account and choose the Trust & Safety category. A person reads every report, and you are answered on the schedule above. There is no report button beside a message, review or profile yet. If someone's safety is at risk right now, call your local police first, then tell us.
Privacy and your data
Read how information is used, protected, exported, and erased.
Delete your account
Use the in-app control or request deletion if you cannot sign in.